Late delivery and they just sent them on the front porch in a vase with NO box. Of course, they were tipped over when we got home, empty of water! Then, when we opened them up, they were very small. We ordered through an online company, where our choices were regular (like what we received), deluxe, and Premium (which I ordered). They couldn't delver them on the day they were suppose to be delivered so, they got there the next day and promised to increase our order in size. When I called April Florist, they basically said sorry, but that's what we just got delivered today. Extremely disappointing & would definitely NOT recommend this florist!
Absolutely the WORST customer service. They never delivered flowers for a funeral and let us know a week later. Response was we lost your order and there's nothing we can do.
NEVER ORDER FROM THESE PEOPLE!!! I ordered through their website because they had same day delivery. When I called to see why the wrong plant was sent. (ordered Gerbera Daisies and they sent a peace Lilly.) The lady was nice. The customer service was good until I got to Ralph the manager. After he hung up on me the first time I was able to get him on the phone again. He argued I selected for substitutions to be made. I've gone through and made an order again. Nowhere does that option appear. You're forced to pay $50 for whatever they have in their store regardless of what type of plant or flower you'd purchased. I wish there was a better way to warn people about this business.
What a horrible experience. Husband tried to surprise me with flowers. They tried delivering them after my office closed (even though on FTD website it was promised by 2). Finally got them at 11 today and roses are brown and the petals are falling off the other flowers literally onto the floor. We called to complain and kept getting the runaround. Finally talked to the manager Ralph who called me a liar, never apologized, and told me to take it up with FTD and to never call back. What horrible customer service.
I don't normally leave reviews, but this one is much deserved: my husband sent me a dozen red roses for Valentine's Day. NINE days later, I am just now thinking my roses are coming to an end. This is the longest a dozen roses has ever lasted me! Thank you to April Florist and Gifts for a wonderful, LONG-LASTING, bouquet of flowers!
April Florist And Gifts is a US Florist based in Loveland, Ohio. April Florist And Gifts is located at 10474 Loveland Madeira Rd, Loveland, OH 45140, USA.
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